All sales are final. Refunds will not be permitted.
Please make sure all infomation, sizes, and items are correct before placing your order.
In the case you were sent an incorrect or damaged item, please contact us at firstname.lastname@example.org. We will do our best to accommodate same item exchanges on a case-by-case basis.
Domestic orders over $250 will receive complimentary shipping. Standard domestic shipping is a flat cost of $10 and is subject to change depending on weight. International shipping costs will be determined by the size, weight, and final delivery address. At this time, we do not ship to P.O. boxes.
Please allow up to 5 business days for your order to be processed and shipped, and up to another 5 business days for your order to be delivered. You will receive shipping confirmation and a tracking number via email once your order has been shipped.
International orders will be shipped via DHL and can take up 3 weeks to be delivered. A customs duty will be charged to you depending on the country you reside in. Insatiable High is not responsible for the payment of this duty. By law, we cannot change the order value on commercial invoices.
Once your order has been shipped, we cannot be responsible for any lost, stolen, or damaged packages. For any issues regarding problems with your package, please contact your local post office.
All specs are measured in inches. Garments are laid flat when measurements are being taken.
A) Body width is measured from pit to pit
B) Length is measured from HPS to the body’s hem
C) Shoulder width is measured from one shoulder seam to the opposite shoulder seam
D) Sleeve length is measured from the shoulder seam to the sleeve opening
A) Waist is measured from one end of the waistband to the opposite end of the waistband
B) Inseam is measured from the crotch seam to the hem
C) Rise is measured from the top of the waistband to the bottom of the crotch seam
D) The hem is measured at the leg opening, from one end to the other
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via our Customer Support Channel.